|Image taken by ComedyNose|
For the first three months of this job I found Heritage totally overwhelming; it is a huge piece of software encompassing many different modules and I found it quite intimidating. As Systems Librarian is it my job to maintain Heritage – keep it updated, ensure it runs smoothly and is both accessible and useful to our users. Not having ever used Heritage before I had no idea how to do any of this. I tried to learn as much as I could myself, but found even the helpsheets and manuals too complicated for a beginner. To say I was wading through mud would have been an understatement.
This began to slowly change last month after I attended the Heritage Open Day. I found it incredibly valuable and blogged about it here. It helped me realise that Heritage users come from all manner of libraries and we all use it in different ways. It helped me to relax a little and panic less.